In order to pave the way for the opening of the accommodation and hospitality businesses in the country on June 8, the Ministry of Health & Family Welfare has unveiled detailed Standard Operating Procedures (SOPs) for Hotels and Hospitality services including restaurants in the country. GOALS OF LAUNDERING VISION: Each property will achieve the best quality possible, the most efficient and economical way. Identification. A standard operating procedure (SOP) is a set of written steps that captures the best practices of a field or industry as applied in a specific organization. Whilst Brand standards are anchored in the “why”, providing the key lever for the hotel to deliver the expected guest experience, SOPs describe both the “what” and the “how”. SOPs are often created to provide specific steps when activities include known hazards that could inflict loss of property or injury, but SOPs also ensure the repeatability and consistency of the performance of any type of process. Within the hotel industry, customer service forms the backbone of it all. 1. Record refusal of hospitality through submission of Gifts, Gratuities, Hospitality and Sponsorship Registration Form Para 2.5 Para 2.7 – 2.8 Para 5.1 – 5.8 Para 4.1 – 4.12 SOP-OM-01 : Terminologies in OM SOP-OM-02 : Roles & Responsibilities Of Maintenance SOP-OM-03 : Preventive Maintenance Program for Air-Conditioning SOP-OM-04 : Preventive Maintenance Program For Water Heaters Susan Muhwezi, Chairperson of Hotel Owners Association speaking during the launch of the Standard Operating Procedures (SOPs) for hospitality enterprises at … TABLE OF CONTENTS LDY-SOP-01: GOALS OF LAUNDERING ... the hospitality industry there are three types of soiled linen classifications, they are: Very light soil, light soil and medium soil. TECTON STANDARD OPERATING PROCEDURES SECTION SALES & MARKETING SUBJECT RESPONSE TO CUSTOMERS SM-SOP-03 Pages 1 Date Issued: 6/1/97 Revised : 6/1/2006 Effective Date: 7/1/97 POLICY: All inquiries will be answered within the same day of receipt. ... thank you! In a hotel or food service operation, these t Standard Operating Procedures are often perceived as a bureaucratic task, reflecting an outdated view of their role. Standard Operating Procedures (SOPs) are written step-by-step guides on how to perform routine or repetitive activities in the workplace. The hospitality industry is the world champion in briefing and debriefing: once every day for the entire operating team, before and after each service 3 times a day, once a … Clarify any abbreviations, acronyms, or uncommon terms. Hospitality Course; Standard Operating Procedure Standard Operating Procedure (SOP) Front Office. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.. and also for the guests' satisfaction. Back to SOP Service, Join Partner NetworkCBCP TrainingCBCP Credential, FIBAAR.orgPDMA-India.inSMBCart.comBusiness-Plan-World.comIISCM.org, Business AnalysisSupply ChainRequirements EngineeringProduct Development. RSOP1a - Certified Food Protection Manager - doc; RSOP2 - Handwashing - doc; RSOP3 - Glove and Utensil Usage - doc; RSOP4 - Tasting Method - doc; RSOP5 - Employees Eating Drinking Workplace - doc ; RSOP6 - Break Meals - doc; RSOP7 - Contact with … A hotel's standard operating procedure sets out the policies and protocols of a hotel in a written format that's easily accessible to hotel employees. Used in nearly every industry world-wide, Standard Operating Procedures and Operations Manuals provide documentation of operating principles and practices, enabling organizations to control quality, manage performance and deliver consistent results. SOP helps in maintaining quality and consistency of service and standard's in your hotel. We provide unmatchable service delivery with a focus on excellent customer service. A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by a Hotel. In an industry with high employee turnover, these procedures keep staff aligned with your property’s ideal service and safety standards. A Standard Operating Procedure (SOP) also commonly referred to as a Safe Operating Procedure/Safe Work Procedure (SWP) allows workers to perform their job in a consistent safe manner. Hospitality SOPs - Accounts Back to SOP ServiceSOP-AC-001 : Role of Accounts SOP-AC-002 : Accounts Organizational Structure SOP-AC-003 : Accounting Metrics SOP-AC-004 : Salary Processing SOP-AC-005 : Various Acts Governing Resorts SOP-AC-006 : Provident Fund SOP-AC-007 : Employee State Insurance SOP-AC-008 : Insurance Requirements of Resorts SOP-AC-009 : Intellectual Property Rights SOP-AC-010 : Asset Management SOP-AC-011 : Cost Reduction Initiatives SOP-AC-012 : Service Tax Procedures SOP-AC-013 : TDS procedure SOP-AC-014 : Professional Tax SOP-AC-015 : Value Added Tax SOP-AC-016 : Luxury Tax, Hospitality SOPs - Food & Beverage SOP-FB-001 : Guest Check-Out Procedure from Outlet SOP-FB-002 : Cleaning Ash Tray SOP-FB-003 : How to Clear Beverage Glasses SOP-FB-004 : Clearing the Table SOP-FB-005 : Clearing the Table between Courses SOP-FB-006 : How to Balance a tray SOP-FB-007 : Delivering Food Orders from Kitchen to Guest Table SOP-FB-008 : How to Enter guest Villa SOP-FB-009 : Replenishment of Sugar SOP-FB-010 : How to spot check floor SOP-FB-011 : Guest Greeting and Seating SOP-FB-012 : Handling Broken Items on Floor SOP-FB-013 : Handling Guest Complaints SOP-FB-014 : Handling Food or Beverage Spilling on Guest SOP-FB-015 : Handling Special Requests or Guest Inconvenience SOP-FB-016 : How to adjust cutlery SOP-FB-017 : Answering Over the Phone SOP-FB-018 : How to handle and maintain equipments SOP-FB-019 : Checking Guest Satisfaction SOP-FB-020 : Procedure to collect Stocks SOP-FB-021 : Delivering Guest Complimentary Service SOP-FB-022 : Guest Menu Communication SOP-FB-023 : Informing Guest about Daily Promotions SOP-FB-024 : Organizing Special Meal Setup SOP-FB-025 : Preparing Salt & Pepper Shakers SOP-FB-026 : Replenishment of Store Stocks SOP-FB-027 : Serving New Beverages SOP-FB-028 : Procedure to serve tea or coffee [Food & Beverage]SOP-FB-29-029 : Procedure for Setting up Table SOP-FB-030 : Presenting Paper Serviette on guest request SOP-FB-031 : Presenting Menu to Guest SOP-FB-032 : Repeating Orders SOP-FB-033 : How to serve Bread SOP-FB-034 : How to do suggestive selling SOP-FB-035 : Taking Food Orders from Guest SOP-FB-036 : Taking Food Orders from Guest over Phone SOP-FB-037 : Taking reservations over the phone SOP-FB-038 : How to unfold the napkin SOP-FB-039 : Upselling of Tea, Coffee or Dessert SOP-FB-040 : Checking and Storing Beverages Stock SOP-FB-041 : Taking Care Of Cigars (Standard and Quality) SOP-FB-042 : Presenting Cigars to Guest SOP-FB-043 : Setting up of Bar Counter for Bar Services SOP-FB-044 : Bar Closing Procedures SOP-FB-045 : Bar Hygiene SOP-FB-046 : Procedure to serve cold towels during Guest visit to restaurant SOP-FB-047 : Organising Bar Outlet for the day SOP-FB-048 : Procedure to take Wine orders SOP-FB-049 : Serving Wine by Glass SOP-FB-050 : Cleaning And Sanitizing Food Contact Services SOP-FB-051 : Food And Safety Checklist SOP-FB-052 : Controlling the time temp during prep SOP-FB-053 : Cooking and Reheating Temp Log SOP-FB-054 : Cooking Potentially Hazardous Food SOP-FB-055 : Cooling Potentially Hazardous Food SOP-FB-056 : Cooling Temperature Log SOP-FB-057 : Damage or discarded product log SOP-FB-058 : Date Marking Ready-To-Eat Potential Hazardous Food SOP-FB-059 : Employee Food Safety Training Record SOP-FB-060 : Food Contact Surfaces Cleaning and Sanitizing Log SOP-FB-061 : Handling a Food recall SOP-FB-062 : Holding Hot and Cold Potential Hazardous Food SOP-FB-063 : Personal Hygiene SOP-FB-064 : Preventing Contamination at Food Bars SOP-FB-065 : Preventing Cross Contamination During Storage and Preparation SOP-FB-66-066 : Production Log SOP-FB-067 : Receiving Deliveries SOP-FB-068 : Receiving Log SOP-FB-069 : Refrigeration Log SOP-FB-070 : Reheating Potential Hazardous Food SOP-FB-071 : Serving Food, Hospitality SOPs - Front Office SOP-FO-001 : Batch Close Process SOP-FO-002 : Bill Preparation SOP-FO-003 : Bill settlement by cash SOP-FO-004 : Car Amenity for Airport Transfer SOP-FO-005 : Car Checking Procedure SOP-FO-006 : Cash Receipt Voucher SOP-FO-007 : Chauffeur's Guidelines SOP-FO-008 : Checking and Signing Registration Card SOP-FO-009 : Bill Settlement by City Ledger SOP-FO-010 : Complimentary Room Policy SOP-FO-011 : Dealing with Stay Over SOP-FO-012 : Dealing with Under Stay SOP-FO-013 : Delivering WakeUp Call-Front Office Procedure SOP-FO-014 : DND Procedure SOP-FO-015 : Doctor on Call SOP-FO-016 : Electronic Locker Safe Opening SOP-FO-017 : Check In- Escorting SOP-FO-018 : Check In- Filling Up Registration Card SOP-FO-019 : Handling Front Office Master Key SOP-FO-020 : Welcoming and Greeting SOP-FO-021 : Grooming Standards SOP-FO-022 : Guest Birthday and Anniversary SOP-FO-023 : Handling Guest Complaints SOP-FO-024 : Handling Guest Query in Person SOP-FO-025 : Handling Guest Query over Telephone SOP-FO-026 : IOwe You (IOU) SOP-FO-027 : Issuing Duplicate Room Key to Guest SOP-FO-028 : Letter Writing Format SOP-FO-029 : Miscellaneous Voucher SOP-FO-030 : Monitoring and Maintaining Room SOP-FO-031 : Night Audit Process SOP-FO-032 : Paging or Locating a Guest SOP-FO-033 : Paid Out Voucher SOP-FO-034 : Petty Cash Voucher SOP-FO-035 : Check In - Pre Registration SOP-FO-036 : Gift or Discount Coupon SOP-FO-037 : Posting Charges-Receiving Cash Advance SOP-FO-038 : Posting Charges-Receiving Cheque Advance SOP-FO-039 : Posting charges-Receiving Advance via Bank Transfer SOP-FO-040 : Receiving Courier-Receiving Advance via Bank Transfer SOP-FO-041 :Posting Charges-Receiving Credit Card Advance SOP-FO-042 : Check In- Group Registration SOP-FO-043 : Check In-Registration With Reservation SOP-FO-044 :Check In-Registration Without Reservation SOP-FO-045 : Pre Registration- Room Assignment SOP-FO-046 : Standard Phrases to Address SOP-FO-047 : Taking down wake up call SOP-FO-048 : Taking Guest feedback SOP-FO-049 : UP Selling SOP-FO-050 : VIP Amenity procedure SOP-FO-051 : VIP check in process SOP-FO-052 : Bell Boy Guest Handling Operating Procedure at time of Check-in SOP-FO-053 :Glossary Used in Front Office, Hospitality SOPs - Housekeeping SOP-HK-001 : Glossary Used in Resort Technologies SOP-HK-002 : Responsibilities of Housekeeping SOP-HK-003 : Duties of Housekeeping Personnel SOP-HK-004 : Personal Attributes of Housekeeping Staff SOP-HK-005 : Housekeeping Department Layout SOP-HK-006 : Housekeeping Coordination with Front Office SOP-HK-007 : Coordination with Maintenance Department SOP-HK-008 : Housekeeping Coordination with Food and Beverages SOP-HK-009 : Housekeeping coordination with other departments SOP-HK-010 : Management Process of Housekeeping SOP-HK-011 : Minimum Requirements of Housekeeping SOP-HK-012 : Housekeeping Job Description SOP-HK-013 : Housekeeping Position Description SOP-HK-014 : Housekeeping Job Specification, Job List and Job Break Down SOP-HK-015 : Determining Staff Strength in Housekeeping SOP-HK-016 : Housekeeping Staff Guide SOP-HK-017 : Recruitment Process of Housekeeping SOP-HK-018 : Employee Selection Procedure SOP-HK-019 : Employee Training SOP-HK-020 : Scheduling Practises SOP-HK-021 : Employee Motivation SOP-HK-022 : Performance Appraisal SOP-HK-023 : Guidelines of Outsourcing SOP-HK-024 : Planning Housekeeping Operations SOP-HK-025 : Housekeeping of Daily Routines and System SOP-HK-026 : Housekeeping Inventories SOP-HK-027 : Composition, care, and cleaning of different surfaces SOP-HK-028 : Guest Floor Rules SOP-HK-029 : Guestroom Status SOP-HK-030 : Guest-floor Reportable SOP-HK-031 : Public Area Cleaning SOP-HK-032 : Housekeeping Supervisions SOP-HK-033 : Housekeeping of Forms, Records and Register SOP-HK-034 : Telephone Call Handling SOP-HK-035 : Paging Systems and Methods SOP-HK-036 : Difficult Situation Handling SOP-HK-037 : Housekeeping Budgeting SOP-HK-038 : Linen and Laundry Operations SOP-HK-039 : Safety and Security of Housekeeping SOP-HK-040 : Ergonomics in Housekeeping SOP-HK-041 : Pest Control and Waste Disposal SOP-HK-042 : Horticulture SOP-HK-043 : Mini Bar Operating and Tracking Procedure, Hospitality SOPs - HR & Admin SOP-HR-001 : Recruitment Process SOP-HR-002 : Joining Formalities SOP-HR-003 : New Employee Orientation SOP-HR-004 : Employee Personal File SOP-HR-005 : Salary Processing and Disbursement SOP-HR-006 : Provident Fund SOP-HR-007 : ESI SOP-HR-008 : Employee Benefits SOP-HR-009 : Tracking items issued to employees SOP-HR-010 : Leaves SOP-HR-011 : Organization Code Of Conduct SOP-HR-012 : Grievance and Complaints Procedure SOP-HR-013 : Performance Appraisal, Increment and Promotion SOP-HR-014 : Grooming Standards SOP-HR-015 : Health And Safety SOP-HR-016 : Interaction With Guests, Managers and Colleagues SOP-HR-017 : List of Employees SOP-HR-018 : Attendance And Time Office SOP-HR-019 : Asset register SOP-HR-020 : Professional Development and Training SOP-HR-021 : Disciplinary Proceedings SOP-HR-022 : Exit and Retention Policy SOP-HR-023 : Transfer Policy SOP-HR-024 : Travel Reimbursement Policy SOP-HR-025 : Rewards and Recognition SOP-HR-026 : Employee Suggestion Scheme SOP-HR-027 : IT, Email and Social Media Policy, Hospitality SOPs - Operations & Maintenance SOP-OM-001 : Terminologies in OM SOP-OM-002 : Roles & Responsibilities Of Maintenance SOP-OM-003 : Preventive Maintenance Program for Air-Conditioning SOP-OM-004 : Preventive Maintenance Program For Water Heaters SOP-OM-005 : Preventive Maintenance program For Electrical & Electronic Equipment’s SOP-OM-006 : Preventive Maintenance Program For Furniture SOP-OM-007 : Windows and Glass pane maintenance SOP-OM-008 : Maintenance Forms SOP-OM-009 : Maintenance & Safe Operation Of Vehicles SOP-OM-010 : Signages within Organization Premises SOP-OM-011 : Maintenance of Pool side area SOP-OM-012 : Maintenance of Gym SOP-OM-013 : Breakdown Maintenance in Occupied Room SOP-OM-014 : Interaction and Co-ordination with Other Departments SOP-OM-015 : Maintenance & Upkeep of Fire Extinguisher SOP-OM-016 : Generator Maintenance SOP-OM-017 : Utilities Management SOP-OM-018 : Asset & Equipment legal Compliances SOP-OM-019 : Operational Safety of Gas & Electrical Equipment in Production Areas SOP-OM-020 : Inspection & Maintenance of Drainage Systems SOP-OM-021 : Rain Water Harvesting SOP-OM-022 : Green Initiatives Within Organization Premises SOP-OM-023 : Pest Control in Organization Premises SOP-OM-024 : General Precautionary Actions SOP-OM-025 : Handling of Locks and Key SOP-OM-026 : Control of Inventory and Spare Parts SOP-OM-027 : Maintenance Registers & Records SOP-OM-028 : Painting & Renovation SOP-OM-029 : Closets, Washbasins and Bathtubs Maintenance, Hospitality SOPs - Sales & Marketing SOP-SM-001 : The Sales and Marketing Organization SOP-SM-002 : Sales and Marketing functions SOP-SM-003 : Terminologies in Sales and Marketing SOP-SM-004 : The Sales Process SOP-SM-005 : Negotiation Techniques SOP-SM-006 : Customer Relationship Management SOP-SM-007 : Effective Techniques in Sales SOP-SM-008 : Marketing Techniques SOP-SM-009 : Customer Service in Sales SOP-SM-010 : Credit Policy SOP-SM-011 : Booking Policy SOP-SM-012 : Cancellation Policy SOP-SM-013 : Discount Policy, Hospitality SOPs - SecuritySOP-SE-001 : Public Access AED SOP-SE-002 : Banquet Hall SOP-SE-003 : Blood Borne Pathogens SOP-SE-004 : CCTV SOP-SE-005 : Clean up Of Broken Mercury LightBulbs SOP-SE-006 : Fire Drill SOP-SE-007 : First Aid SOP-SE-008 : Guest Death SOP-SE-009 : Guest Floor Patrolling SOP-SE-010 : Hazard Communication SOP-SE-011 : In room safe locker SOP-SE-012 : Legionella Bacteria Growth Prevention in Water SOP-SE-013 : Lost or Missing Persons SOP-SE-014 : Dealing With Open Flames SOP-SE-015 : Personal Protective Equipment SOP-SE-016 : Safety and Security Training SOP-SE-017 : Valet Parking SOP-SE-018 : Vehicle Safety SOP-SE-019 : VIP Handling SOP-SE-020 : Incoming Outgoing Vehicle Inspection SOP-SE-021 : Health Standards SOP-SE-022 : Grooming Standards SOP-SE-023 : Poisonous Insects and Snake Bite SOP-SE-024 : Incoming Personnel Inspection, For more details on Standard Operating Procedure (SOP) related services, please click here. 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