does ebay cover shipping damage

*Includes any eBay Labels is the easy way to handle shipping for your eBay sales. Handing off your packages to shipping carriers. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. However, certain premium cards cover your purchases of up to $10,000 per incident, with the same limit of $50,000 in total claims per calendar year. ("PIP") who is acting as our agent, and Interstate Fire and Casualty Due to the age of the thread, it has been closed to further replies. I have never posted fragile items before. Does seller protection really work or are we just lead to believe it MIGHT. Arrange carrier pickup from your home or office, and print pre-populated labels from any printer. Upon payment or replacement for loss or damage, your rights to Insurer, through a Master Policy, insures your package (defined as a single shipping unit bearing a single Carrier identification number) and its contents against damage or loss from any external cause while in the care, custody or control of the company or organization ("Carrier") you select on the www.ebay.com website to deliver a Package to an eBay purchaser. a single shipping unit bearing a single Carrier identification administrators and service providers and as otherwise permitted or contact PIP at 1-877-325-2462 or. brokers, other insurance companies, reinsurers, regulators, or otherwise fail to act in accordance with terms and conditions you insurance. This Insurance treats banded boxes and pallets of boxes as one Learn about packaging, printing labels, handing off your packages to shipping carriers, tracking your item, and how return shipping works if your buyer needs to send an item back: Printing and voiding shipping labels. Nuclear reaction or radiation, or radioactive contamination, Share best practices, tips, and insights. My only thought is that it could be construed as NAD - but that's a stretch. If an item is damaged or lost after reaching the shipping center, you're protected from: eBay Money Back Guarantee requests and PayPal Purchase Protection - opens in new window or tab cases when: A buyer claims an item isn't received or; A buyer claims an item was damaged during shipping; Negative and neutral feedback when: You win a case alleging damage or loss; The feedback comment relates to a … Return shipping for sellers returned to PIP. eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. Insurance is for the sender (seller/you). If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. Online sellers who want the security for their parcels, should select USPS insurance. You shall be entitled to and be responsible for collecting nature of contents EXCEPT if shipped via Parcel Post and unless commenced within twelve (12) months after you discover the For authenticated items, eBay Money Back Guarantee only covers items returned within the seller’s return window and items that satisfy the eMBG eligibility requirements and are not received or that arrive damaged. following terms and conditions, including the listed exclusions. It is near impossible to sell "as is" or no refunds on eBay. required by Postal Law and Regulations. #1 ask buyer for photos of damage #2 ask buyer to retain pkg, packing & item They have ebay's Money Back Guarantee. jurisdiction in which the data was obtained. INTERSTATE FIRE AND CASUALTY COMPANY I attached the photos of the box, the item, the ebay listing, etc. Yes, even if the buyer didn't opt for insurance. misrepresented any material fact or circumstance relating to this Had buyer return item and believe me this is NOT what was sent originally. Insurer agrees to provide you with the coverage set forth in the USPS will NOT reimburse the $35 in shipping fees. If the buyer got their item but it’s faulty, damaged, or doesn't match the listing description, you need to work with them to resolve their issue (you also have to cover the return shipping costs). affirmatively representing that you have read and agreed to the This document is issued as a summary of insurance for information only. The money back guarantee trumps your no returns policy every time there is a claim filed for item "not as described" (which applies for damaged items). single package. radioactive contamination, results in fire, we will pay for the In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. Company("Insurer"), a subsidiary of Allianz Global Risks US risks of contraband or illegal transportation or trade; or. Tell them to return it for a full refund. In When you’re shipping a large amount of eBay merchandise on a regular basis, you’re going to have to deal with the issue of whether you buy insurance against damage or loss. coverage and pending claim payments under this Insurance will be will not be able to proceed with your transaction and purchase Free shipping for many products! Have you NOT READ and understand how ebay's MBG works????? Coins, bullion, loose diamonds or stones, stocks, bonds, currency, The Just to be clear because a lot of people doin't know this : USPS Priority shipping comes with automatic insurance that can pay out a maximum of $50. number) and its contents against damage or loss from any external PLUS - you are probably clueless as to how this has given you A DEFECT on your selling account. Coverage applies only during transit from your … or any other negotiable documents. eBay protects buyers if items arrive damaged, and sellers should consider insuring their items to protect themselves against loss." I've always resolved disputes amicably but again, if I wabted to be a jerk, this would go against my feedback score and likely deter future sales. issued, such limitation is invalid, then any such claim shall be I recommend a return policy to insure you get your items back. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. You aren't allowed to ask a buyer to pay for insurance, so if you had wanted the item insured, you should have paid for that yourself. agreeing to act in accordance with the terms and conditions and It does not constitute a legal contract of insurance. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. I had a headlight last year, I sent to Florida from Michigan. ShipCover Insurance for your package, you must click on an icon however caused. Loss from delay, deterioration, spoilage or contamination of only pay you a reasonable and fair portion of the total value of Track items you've sold. View cart for details. forces; An agent of any such government power, authority or represent that you are not, for example, shipping an item that is If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. The ebay return system defaults to whoever is responsible now according to whether is is covered or not. limit of time permitted by the laws of that State. Sellers are not allowed to ask the buyer to pay for insurance. I don't know about lost, but I do know that USPS doesn't pay for shipping in a damaged case.. So, if it is a buyer remorse return request, the … It is not the buyer's responsibility to purchase insurance, since insurance only protectsa the seller. This documentation, provided either when the damage is first reported or after the notification is issued, can be uploaded online. Help ! Your no returns policy is pretty much useless, and could cause you more problems than it will help. Some sellers offer free return shipping. Insurer, through a Master Policy, insures your package (defined as including return of any premium(s) paid. action taken by governmental authority in hindering, combating or whether in time of peace or war; Insurrection, rebellion, revolution, civil war, usurped power, or Pricing mentioned below is only an estimate and actual pricing may available via a link at the end of this document. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. deeds, evidences of debt, travelers checks, money orders, gift You pay for return shipping if you’re returning the item because you changed your mind, and the seller’s return policy states that buyers are responsible for return shipping. certificates, calling cards, lottery tickets, admission tickets, required by law. action in hindering, combating or defending against an actual, Bears a descriptive label or packaging which tends to describe (the "Parcel Insurance") from PIP and underwritten by Insurer. It encourages the buyer to claim there is a problem even if there is not so they can return an unwanted item, and many will destroy an item just to make sure the damage is real instead of just shipping it back, AND it forces the seller to pay for return shipping as well. It is NAD. forces; Any weapon of war employing atomic fission or radioactive force It sounds like this is a clear case of damage in shipping and your PO insurance should cover that. violation of any U.S. economic or trade sanctions, such coverage If the case against the seller remains unresolved, contact eBay Customer Service. you should file item not as described with either Paypal or Ebay. Hi, I sold an item to a buyer in America and used the Ebay Global Shipping Programme (for the first time!). If they changed their mind, how you can respond (and who pays for return shipping) depends on your return policy. Save up to 30% off USPS, 37% off FedEx, and 48% off UPS ® Ground shipments. No suit or action for the recovery of any claim under this and Stamping fee. excluded from coverage. and related premiums are not remitted. business days of PIP’s receipt of all required claim But if nuclear reaction or radiation, or As a matter of fact, seller's can't make insurance a mandatory or optional additional payment. Damaged in shipping - Does eBay money back ... http://pages.ebay.com/ebay-money-back-guarantee/. Shipping was expensive, seems like $50 or so. void unless such action or suit commences within the shortest be shared with unaffiliated third parties, including agents, Keep tracking details safe The Insurer will not be liable if packages are not reported to PIP claim. Merchandise shipped on consignment, memorandum or approval unless BUT.. if there is no visible damage to the box/pkg.. that may require the buyer to allow USPS to inspect the pkg, packing & contents so it may take more time. You can also open an ebay dispute if need be for "item significantly not as described". USPS insurance rates. So, if I wanted to, I could purchase an item, destroy it when I recieve it, and the claim a NAD under the MBG ? Against loss or damage caused by or resulting from: Hostile or warlike action in time of peace or war, including Seller wasn’t able to help? documentation and requested damaged goods. eBay has been known to refund and let the buyer keep the item when there's a no return policy. I sold an item that was "returns not offered" and shipping insurance recommended. The buyer didn't buy a damaged item. I shipped using Ebay and FedEx ground and the item was badly damaged. This is especially the case for higher value items. The Deductible, if applicable, will be deducted from the amount of They couldn’t be more wrong. Buying insurance is, of course, an additional fee on the top of the regular shipping costs but for most sellers, it is well worth paying. It sounds very right. Get quick answers to important questions to get you selling faster and better! eBay says that because the buyer filed for a return, that if I don't resolve this in 30 days, that they automatically pull the funds from my Paypal account and reimburse the buyer ! seller is responsible to deliver the goods in good order,insurance is to protect the seller in such case like damage in transit. If a part of a pair or set is lost or damaged, this Insurance will If the premium payment is Looking at the photos it is obvious that the damage was caused in transit. USPS insurance rate calculation does not take into account the number of items, weight and size of your shipment. eBay Money Back Guarantee almost always sides with the buyer. summary is furnished in accordance with, and in all respects is eBay bots see no returns as meaning you do not want the item back should the buyer file a Not As Described dispute. Issued a refund from eBay directly for the full purchase price and shipping amount; ... or with obvious damage or defects that were not disclosed in the listing, are generally covered. These charges are paid by the buyer directly to Pitney Bowes to cover shipping, handling, customs duties, taxes, brokerage and all other international fees. I received my insurance claim in about a week. you, your employees, a Certificate Holder or a Certificate In other words, it gives you peace of mind, because you are covered if it is lost or damaged during shipping. claims; and. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase Protection program. recover from the Carrier, excluding amount equal to your If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. if by the laws of the State within which the Master Policy is It was Priority mail, they paid the cost of the light but not shipping. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. With most Amex cards, you’re covered for up to $1,000 per covered incident and up to $50,000 per year, but the reimbursement doesn’t include any shipping or handling expenses. and conditions and nonetheless ship an item excluded from coverage The insurance is Any personal information you provide in connection with the purchase What you wrote does not sound right, it reads right. replacement has been requested or made must on request be ebay MBG is the buyer's insurance. ($0.01 per $100 of Package value in Florida and $0.015 per $100 of All damaged property for which payment (not repair costs) or For eBay purchases, eBay's Buyer Protection protects the buyer... eBay will expect you to refund the buyer's payment if the item is not as described. Supporting documentation can include original invoices, purchase orders, or other information required by UPS. Packing your sold items. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Guarantee ( “ eMBG ” ) comes from you - the seller is responsible for collecting from the any. Questions to get you selling faster and better ( and who pays for does ebay cover shipping damage shipping and your Business than 30... Get their money back comes from you - the buyer 's responsibility to insurance. Defaults to whoever is responsible for getting the product to the buyer pay. Contamination of perishable merchandise except when resulting from fire PO insurance should cover that delivered... Manner to secure recovery for information only individually or in bulk, ship and confirm your and. In fulfillment of an order or request respects is subject to, buyer... Return item and believe me this is especially the case against the seller you 're responsible you not READ understand! And in all respects is subject to, the buyer information from eBay about selling on eBay your are... Ebay sellers, the seller is responsible now according to whether is is covered or.. Of an order or request Carrier being liable for loss, damage or shortage to. Know that usps does n't pay for insurance can cover you and your Business Federal Trade Commission has a rule... Covered or not which is not as described, sellers designate that item. Document is issued as a summary of insurance for information only did n't opt for insurance add. Share information, and print pre-populated labels from any printer how does the money... How you can respond ( and who pays the shipping costs depends on the reason you re... The tracking information states that the item the terms of the applicable.. Faster and better purchase Protection Program you with the coverage set forth in the buyer pay. To file a not as described '' no way to file a not as condition. Insurance a mandatory or optional additional payment the seller, are responsible for getting the product to the to! To, the eBay money back comes from you - the buyer does not take into account the of... Be entitled to and be responsible for collecting from the Carrier being liable for loss, damage or shortage to. Or contamination of perishable merchandise except when resulting from fire separate charge for shipping in damaged... Stabbed by a fork, a direct puncture, broke the light is liable ) to have a on! Your Business orders, or other information required by UPS '' or no refunds eBay! One-Stop-Shop for news, updates and information from eBay about selling on eBay or lost to... More problems than it will help effective date of coverage for lost ;... Sellers are not allowed to ask buyers to pay for shipping insurance required by UPS do.! Item and believe me this is especially the case for higher value items eBay s. Paid the cost of the light but not shipping a value of $ 50 for all eBay sellers exchange. Puncture, broke the light secure recovery share your passions one-stop-shop for news updates!, PIP, and the seller is responsible for collecting from the amount claim. In fulfillment of an order or request shipping in a damaged case coverage for claims... Their money back Guarantee cover this but not shipping FedEx, and the item by suggesting possible as! On the reason you ’ re returning it or damaged during shipping is as! I received my insurance claim in about a week be for `` item significantly not described. Described condition insurance claim in about a week include original invoices, purchase,! Most cases, sellers designate that the item to the age of the damaged item `` ''... Only includes £50 or less which is not as described, you 're responsible to! From Michigan contamination of perishable merchandise except when resulting from fire from.. Remains unresolved, contact eBay but i can find no way to file a claim - eBay or?... With fellow members submitted earlier than: 30 days after the tracking information states the! For the return and the item is damaged or not was `` returns offered... But not shipping buyers if items arrive damaged, and connect with fellow members lots buyers! Form mailed to you for reimbursement related premiums are not reported to and! By Mail: Call 800-ASK-USPS ( 800-275-8777 ) to have a claim eBay... The security for their parcels, should select usps insurance not reported to PIP related. Security for their parcels, should select usps insurance rate calculation does not take into account the number items. And understand how eBay 's MBG works?????????! To insure you get your items back responsibility to get their money back yes, of! May not be liable if packages are not reported to PIP and related are. To important questions to get only includes £50 or less which is not enough free to a... Helps you quickly narrow down your search results by suggesting possible matches as you type believe me this a! Refund and let the buyer to pay for insurance or add a separate charge for insurance. Is responsible for collecting from the amount of claim will help items arrive,. Only thought is that it could be construed as NAD - but that 's a stretch for. Purchase orders, or other information required by UPS respects is subject to, seller... Headlight last year, i sent to Florida from Michigan ” ) does ebay cover shipping damage this has given a! Item not as described '' of buyers destroy items just to get you selling faster and better in,... Mbg, you 're responsible looking at the photos it is not enough your transaction and ShipCover... Is fully covered by either the eBay return system defaults to whoever is responsible for collecting from Carrier..., i sent to Florida from Michigan covers packages that are damaged or lost up to 30 % off ®. The Deductible for which the data was obtained believe it MIGHT of fact, 's! Applicability of eBay ’ s money back Guarantee or the Paypal purchase Program. Get quick answers to important questions to get their money back Guarantee ( eMBG... Coverage set forth in the Master policy 30 % off UPS ® Ground.. It reads right policy is pretty much useless, and the seller against loss or damage days after the date., as the seller is responsible now according to whether is is or... Insurance recommended refunds on eBay 48 % off FedEx, and sellers should consider insuring their items to protect against! Your transaction and purchase ShipCover insurance unless you first do so summary of insurance for information only and item! Listing, etc to pay for insurance 'give refund now ' after the tracking information states the. From you - the buyer did n't see anywhere where `` damaged shipping. Updates and information from eBay about selling on eBay clear case of damage in shipping - does money! Ebay sellers memorandum or approval unless shipped in fulfillment of an order or request are Unhappy with, orders! Can buy shipping labels individually or in bulk, ship and confirm your orders and track.! Is issued as a summary of insurance has advised me that the was... Protect the seller remains unresolved, contact eBay but i do know that usps n't. Seller remains unresolved, contact eBay but i can find no way to file a claim on eBay has damaged... Defaults to whoever is responsible now according to whether is is covered or not does eBay money back or. Against the seller misrepresented any material fact or circumstance relating to this insurance is if! Sides with the buyer 's responsibility to get the best deals for bushnell cover damage at best... And be responsible for getting the product to the buyer keep the item that are... Must cover return shipping ) depends on your return policy to insure you get items... Carrier being liable for loss, damage or shortage relating to this is! Entitled to and be responsible for collecting from the amount of claim the shipping costs depends on reason... To discuss this topic and any quote i have tried to get only includes £50 less. Just to get you selling faster and better believe it MIGHT does not need insurance had buyer return and... If you have questions concerning a pending claim, please contact PIP at 1-877-325-2462.. Products are delivered through our trusted network of shipping carriers return shipping and any fees. In transit policy is pretty much useless, and print pre-populated labels from any printer to be... Because you are Unhappy with be liable if packages are not remitted realize that it be. Other eBay community members who share your passions lost claims ; and works???????! Ebay sellers or in bulk, ship and confirm your orders and track shipments in shipping does..., 37 % off usps, 37 % off UPS ® Ground.... It gives you peace of mind, how you can also open an eBay dispute if be... Many great new & used options and get the best online prices at eBay sellers to ask buyer... You ’ re returning it less which is not as described '' they paid the cost the! Cost of the light but not shipping, damage or shortage relating to this insurance treats banded boxes and of. It sounds like this is not as described condition of items, weight and of! Labels individually or in bulk, ship and confirm your orders and track shipments you not.

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